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Review of standard operating procedures and team performance

Standard operating procedures

The term 'Standard operating procedures' (SOPs) relates to written documentation or instructions detailing all relevant steps and activities of a process or procedure.  An SOP provides employees with a reference to common practices, activities or tasks.

We are pleased to provide a consultancy review of SOPs for the deck, engineering and hotel operations departments.

For further information, please contact:

Deck and engineering departments

Commercial manager
T. +44 (0)23 8201 4168
E. wma@solent.ac.uk

Hotel operations department

LH Academy
E. info@luxuryhospitalitymgm.com

Team performance

The human element and team performance is increasingly recognised as being fundamental to safe and efficient vessel operations; therefore, ongoing review of its effectiveness and associated enhancement plays an important part in the optimisation of team performance.

The management and development of essential non-technical skills is known as resource management and incorporates:

  • Social skills (ie, leadership and team working, communication, operating effectively in a multi-cultural environment, planning and coordinating skills to optimise work load management and delivery).
  • Cognitive skills (ie, problem analysis and solution delivery, well-judged risk aware decision making, and high-level situational awareness.

We are pleased to provide a consultancy review of team performance for the deck, engineering and hotel operations departments.

For further information, please contact:

Deck and engineering departments

Commercial manager
E: wma@solent.ac.uk
T: +44 (0)23 8201 4168

Interior department

LH Academy
E: info@luxuryhospitalitymgm.com